Ovum decision matrix: selecting a multichannel cloud contact center solution, 2015–16

It is vital that contact centers add new services to ensure that agents can respond to customer inquiries from across web and mobile platforms to make interactions smoother and improve resolution rates.

Aside from transforming the payment model from capex to opex, cloud contact centers can typically be deployed faster than those on premise.

read more

Source: Ovum

Tags ,

Related posts