The two big telecommunication companies in the country were included among the most improved internet providers of 4G availability in the world despite the still slow internet speed compared to other countries.
UK-based Opensignal Ltd. listed Smart Communications and Globe Telecommunications in the roster of the top 30 mobile network operators in the world that improved its services in terms of 4G internet connections and video experience.
The report was based on the mobile network experience between the first six months of 2019 and the first half of 2020. It has four critical measures: video experience, download speed experience, upload speed experience and 4G availability.
The average proportion of users that used the 4G of PLDT’s wireless arm Smart grew by 17.9% and Globe’s scores for video experience increased by 32.7% and for download speed by 24.5%.
Opensignal described these scores as “comfortably above the global average.”
Both telecom providers welcomed such recognition of their efforts and assured their subscribers to continue improving their services.
Alfredo Panlilio, Smart President and Chief Executive Officer and PLDT Chief Revenue Officer, said that they hoped to be at par or surpass the internet capabilities of Vietnam and Thailand.
“As the country’s largest and only fully integrated telco, we will continue to invest in improving our network and our services, and we will benchmark our performance against countries like Vietnam and Thailand to be better. I think every Filipino deserves that kind of service,” Panlilio said.
Gil Genio, chief technology and information officer of Globe, also said that the public should expect more “remarkable” improvements from them.
“Expect more of these remarkable improvements as we continue with our aggressive efforts to upgrade the network for better connectivity and service,” Genio said.
Since last March, there has been a surge in demand for faster and better internet connection as Filipinos resorted to digital platforms in their attempts to cope with the tough lockdowns and the ongoing novel coronavirus pandemic.
Companies employed different remote or work-from-home schemes to their workers. Schools in all levels also tried to adapt to distance learning which mostly involves online classes as face-to-face teaching is still prohibited.
As of August, a SpeedTest by Ookla showed that the Philippines did not even make it to the top 10 or 20 countries in terms of the global average of broadband speeds.
The country is only at the 106th place in terms of the global average of fixed broadband speeds with only 25.34 Mbps (megabit per second) and slower for mobile with only 16.44 Mbps which placed the Philippines at the 119th spot.
Aside from political setbacks, some Reddit users discussed that the lack of submarine cable systems that are supposed to support bandwidth capacity in the country could be one of the main causes of poor connectivity.